Elevate your operations with frictionless customer support and specialist back office solutions, delivered by a team that understands fintech inside out.
About Assistique
Assistique Solutions was built for one sector: fintech and payments. Our team understands the infrastructure, the regulation, and the complexity behind every customer interaction in financial technology.
From card issuance and digital wallets to BNPL and open banking. We know the products, the failure modes, and what good looks like. That knowledge is what separates us from every generalist BPO that will adapt their retail model for your fintech.
Founded and led by a team with direct hands-on fintech experience. Based in London. Registered in England and Wales.
Partner with usOur Services
Fully white-labelled support built around your brand, your processes, and your customers. We handle the operations. You focus on building your product.
Build a tailored solutionConsumer Duty
The FCA's Consumer Duty regulation, introduced in July 2023, fundamentally changed what authorised firms must deliver for their customers. It is not enough to avoid harm. Firms must actively demonstrate good outcomes.
The Consumer Support outcome sits directly inside your customer experience function. The FCA expects firms to provide support that is accessible, effective, and genuinely helpful, and to evidence it.
For most growing fintechs, meeting this obligation consistently, without a specialist team, is where compliance gaps appear. Assistique closes that gap.
Discuss your Consumer Duty needsIf your support team is under-resourced, undertrained, or unable to produce outcomes reporting. Your Consumer Duty compliance is at risk. Book a call with Assistique and we will assess where the gaps are and how to close them.
The Four FCA Outcomes
Products must be designed to meet the genuine needs of the customers they are sold to. Not retrofitted to another audience.
Firms must demonstrate that pricing is fair and proportionate to the value delivered to the customer.
Customers must genuinely understand what they are buying not just given information that is technically correct but practically confusing.
Customers must be able to access the help they need, when they need it. Support cannot be a barrier. This outcome is where most growing fintechs are most exposed and where we specialise.
Who We Work With
Why Assistique
A seamless extension of your team trained on your product, aligned to your brand, accountable to your results.
Every agent and every process is built for payments and financial technology. We do not serve retail, telecoms, or e-commerce. No generalist shortcuts.
Consumer Duty, GDPR, PCI-DSS awareness, and AML protocols are built into our delivery standard not added on as an extra charge.
We are built for fintechs that cannot yet justify a full in-house support function but need professional, compliant CX from day one.
We scope the right onboarding timeline with you. Simple setups move fast. Complex multi-channel engagements get the groundwork they need.
Real-time dashboards, QA scores, and monthly insight reports. No black boxes. No inflated numbers. You see everything we see.
Senior accountability on every engagement from day one. Your account is never handed to a junior team six weeks in.
How It Works
Every client is different. We scope the right timeline together not against a fixed calendar.
We learn your product, customers, pain points, and systems. We agree KPIs and a realistic timeline.
Agents trained on your product, compliance requirements, tone of voice, and every channel they will handle.
Supervised live handling, quality calibration, and feedback loops until both teams are satisfied.
Full handover. Performance tracked from day one. Your dedicated lead remains directly available.
News, analysis, and practical thinking for fintech operators.
PS22/9 is live. Here is what the fourth outcome means for your CX function and why most growing fintechs are still exposed.
Variable recurring payments, failed instant payments, and merchant disputes the support complexity that comes with open banking adoption.
Rising ticket volumes, slipping SLAs, and a founder still answering emails at 11pm are symptoms. Here is how to diagnose the root cause.
Book a no-obligation discovery call. 30 minutes. No scripts. Just an honest conversation about what your customers need.
Get in touch todayTell us about your business, your customers, and what is not working. We will come back to you within one business day with a clear view on how Assistique can help.
We respond within one business day.
We will be in touch within one business day.